STORE POLICIES
Thank you for shopping with Voices & Verses LLC. Our products are created especially for you after your order is placed. Please review the following policies before purchasing.
ORDER PROCESSING
Most products are made to order by our trusted production partners. Production time varies depending on the product, printing method, availability, and time of year.
Production time is separate from shipping time. During holidays or periods of high demand, orders may take longer than usual.
SHIPPING AND DELIVERY
Shipping costs and estimated delivery dates are displayed during checkout.
Once your order ships, you will receive tracking information by email when available. Delivery dates are estimates and cannot be guaranteed because carrier delays, weather conditions, customs processing, and other circumstances may be outside our control.
International customers are responsible for any customs duties, import taxes, or additional fees required by their country.
SHIPPING ADDRESS
Please review your shipping address carefully before submitting your order.
Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters production. Additional charges may apply if an order must be reproduced or reshipped because an incorrect or incomplete address was provided.
CANCELLATIONS
If you need to cancel an order, contact us as soon as possible.
Because products enter production quickly, cancellation is not guaranteed after production begins. Once an order has entered production, it cannot normally be changed or canceled.
RETURNS AND EXCHANGES
Because our products are made to order, we do not accept returns or exchanges for:
• Ordering the wrong size or color
• Changing your mind
• Personal preference
• Incorrect or incomplete shipping information provided by the customer
Please review product descriptions, measurements, and size charts carefully before ordering.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 calendar days of delivery.
Include:
• Your name and order number
• A description of the problem
• Clear photographs showing the entire product and the problem
• A photograph of the size label when the wrong product or size was received
After reviewing the information, we may provide a replacement or refund when appropriate. You normally will not be required to return a damaged or defective product unless specifically requested.
LOST OR MISSING ORDERS
If your order has not arrived by the estimated delivery date, first review the tracking information, confirm the shipping address, and check with household members, neighbors, or your local carrier.
If the package is still missing, contact us promptly and no later than 30 days after the estimated delivery date. We will review the order and available tracking information to determine the appropriate next step.
REFUNDS
Approved refunds will be returned to the original payment method. The time required for the refund to appear depends on your bank or payment provider.
PRODUCT APPEARANCE
Colors may appear slightly different depending on your screen settings, garment color, printing method, and production process. Small variations in color, embroidery, or print placement may occur with made-to-order products.
CONTACT US
If you have questions about an order, please contact:
Voices & Verses LLC
Email: info@voices-verses.life
By placing an order, you acknowledge that you have reviewed and accepted these Store Policies.
Last updated: October 2026.